Head of Customer Service and Field Service Hungary (m/f)
Premium consumer durables industry
Executive responsibility for the operation of the organizational unit
Our client is a global leader in the consumer goods industry, on their behalf we are currently looking for a Head of Customer Service and Field Service (m/f) to be based in Budapest.
The responsibilities of the Head of Customer Service and Field Service (m/f) will be as follows, but not limited to:
- executive responsibility for the operation of the organizational unit, in particular the execution of the business plan, defined KPIs, meeting the required quality and efficiency, and customer satisfaction;
- responsibility for designing and achieving budget targets, with particular regard to profitability;
- people leadership of both internal & external service staff & customer service team;
- responsibility for qualification, training and human resource development;
- develop a local service strategy & service partner strategy in accordance with the global service objectives;
- proactively avoid any reclamation causes, effectively manage escalated reclamation cases with knowledge of the applicable legislation;
- regular review of pricing (parts, service products, contracts) - evaluation of profitability and marketability;
- supporting HQ & local management on project definition, implementation & execution
The successful candidate will possess the following skills & experience:
- university degree in BA/ Engineering or equivalent professional experience;
- 8+ years of experience in service/customer service leadership an international company with an in-house service or external technician team;
- professional background in the premium/high-value consumer electronics, consumer durables or industrial equipment industry;
- experienced in leading a field service organization with a national scope of responsibility;
- the ideal candidate will possess strong leadership capabilities and experience in building a high performing, highly engaged team;
- experience in project management, from project development to implementation & execution;
- fluent Hungarian and English language skills.
Attractive salary package.
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